Terms & Conditions

1. Agreement to Terms

By accessing or using Automated BDR ("Service", "Platform", "we", "us", or "our"), you agree to be bound by these Terms & Conditions ("Terms"). If you are using the Service on behalf of a company or organization, you represent that you have authority to bind that entity to these Terms.

If you do not agree to these Terms, you may not access or use the Service. These Terms apply to all visitors, users, and others who access the Platform.

2. Description of Service

Automated BDR is an AI-powered sales development platform that automates outbound prospecting. The Service includes:

• AI BDR Agents: Autonomous sales development representatives that research, personalize, and send outreach on your behalf
• Prospect Research: Automated data enrichment via Apollo.io and other data providers
• Email Personalization: AI-written, research-backed emails tailored to each prospect
• Multi-Channel Sequences: Email, SMS, and LinkedIn outreach campaigns
• Campaign Management: ICP targeting, scheduling, analytics, and reporting
• CRM Integration: Sync with your existing sales tools and workflows

3. Account Registration

To use the Service, you must create an account. You agree to:

• Provide accurate, current, and complete registration information
• Maintain the security and confidentiality of your account credentials
• Be at least 18 years old or the age of majority in your jurisdiction
• Represent a legitimate business entity engaged in lawful B2B sales activities
• Notify us immediately of any unauthorized access to your account
• Accept responsibility for all activity that occurs under your account

We reserve the right to refuse service, terminate accounts, or remove content at our sole discretion.

4. Acceptable Use Policy

You agree to use the Service only for lawful B2B sales and marketing purposes. You agree NOT to:

• Send spam, unsolicited bulk emails, or messages that violate the CAN-SPAM Act, GDPR, CASL, or any applicable anti-spam law
• Engage in phishing, fraud, social engineering, or deceptive practices
• Send outreach to individuals who have opted out or unsubscribed
• Harvest, scrape, or collect data beyond what is provided through our authorized integrations
• Impersonate any person, organization, or entity
• Use the Service to target consumers (B2C) or vulnerable populations
• Interfere with, disrupt, or attempt to gain unauthorized access to the Service or its infrastructure
• Reverse-engineer, decompile, or attempt to extract the source code of the Service
• Use the Service in a way that could harm the reputation or deliverability of shared infrastructure
• Resell or sublicense access to the Service without written authorization

Violations may result in immediate account suspension or termination without refund.

5. Email & Messaging Compliance

As a user of our outbound automation tools, you are responsible for compliance with all applicable messaging laws:

5.1 CAN-SPAM Act (United States)

• All emails must include a valid physical mailing address
• All emails must include a clear unsubscribe mechanism
• Opt-out requests must be honored within 10 business days
• Subject lines must not be misleading

5.2 GDPR (European Union)

• You must have a lawful basis for processing (legitimate interest or consent)
• Recipients must be able to exercise their right to erasure
• You must maintain records of processing activities

5.3 TCPA & SMS Compliance

• SMS messages require prior express consent from recipients
• Opt-out requests (STOP) must be honored immediately
• You must comply with the Telephone Consumer Protection Act and all applicable telemarketing regulations

We provide tools to help with compliance (unsubscribe links, opt-out tracking), but you are solely responsible for ensuring your campaigns comply with applicable laws.

6. Subscription & Payment

6.1 Free Trial: New users may receive a free trial period. No credit card is required for the trial. At the end of the trial, you must subscribe to continue using the Service.

6.2 Paid Subscriptions: After the trial, continued use requires a paid subscription. Pricing is listed on our pricing page and may vary by plan and usage.

6.3 Billing: Subscriptions are billed monthly in advance. You authorize us to charge your payment method on file for all applicable fees.

6.4 Cancellation: You may cancel your subscription at any time through your account settings. Cancellation takes effect at the end of the current billing period. No refunds are provided for partial months.

6.5 Price Changes: We may change pricing with 30 days' written notice. Continued use after the notice period constitutes acceptance of the new pricing.

6.6 Failed Payments: If a payment fails, we will attempt to charge your payment method again. After repeated failures, your account may be downgraded or suspended.

7. Data Ownership & Privacy

7.1 Your Data: You retain full ownership of all data you upload, create, or generate using the Service, including prospect lists, email content, and campaign configurations.

7.2 Our Use of Data: We may use aggregated, anonymized data for product improvement, analytics, and benchmarking. We will never sell your individual data to third parties.

7.3 Data Export: You may export your data at any time through the Service or by contacting support.

7.4 Data Deletion: Upon account termination, we retain your data for 90 days to allow recovery. After 90 days, data is permanently deleted unless required by law to retain.

7.5 Privacy Policy: Our full data practices are described in our Privacy Policy, which is incorporated into these Terms by reference.

8. AI-Generated Content

The Service uses artificial intelligence to generate email content, research summaries, and other communications. You acknowledge that:

• AI-generated content is produced by machine learning models and may contain inaccuracies
• You are responsible for reviewing and approving all AI-generated content before it is sent to recipients
• Automated BDR does not guarantee the accuracy, completeness, or appropriateness of AI-generated content
• You retain ownership of AI-generated content created using your data and instructions
• We may use anonymized patterns from AI usage to improve our models, but never your specific content or recipient data

9. Intellectual Property

9.1 Our IP: The Service, including all software, algorithms, design, user interface, text, graphics, logos, and documentation, is owned by Automated BDR and protected by copyright, trademark, and other intellectual property laws.

9.2 License: We grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Service for your internal business purposes during the term of your subscription.

9.3 Feedback: If you provide suggestions, ideas, or feedback about the Service, you grant us a perpetual, worldwide, royalty-free license to use that feedback to improve the Service.

10. Third-Party Integrations

The Service integrates with third-party providers including but not limited to:

• Data Providers: Apollo.io (prospect data and enrichment)
• Email Services: Gmail, Google Workspace (sending on your behalf)
• AI Services: Anthropic Claude API (content generation)
• SMS: Twilio (text message delivery)
• Payments: Stripe (billing and subscription management)

Your use of these third-party services through our Platform is subject to their respective terms of service and privacy policies. We are not responsible for the practices, availability, or accuracy of third-party services.

11. Service Availability & SLA

11.1 Uptime: We target 99.9% uptime for the Service. Planned maintenance windows will be communicated in advance when possible.

11.2 Support: We provide email support at support@automatedbdr.com. Response times vary by plan tier.

11.3 Modifications: We may modify, update, or discontinue features of the Service at any time. We will provide reasonable notice for material changes that affect your use of the Service.

12. Disclaimers & Limitation of Liability

12.1 "As Is" Service: THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

12.2 No Guarantee of Results: We do not guarantee specific sales results, response rates, meetings booked, or revenue outcomes from using the Service. Past performance of other customers does not guarantee future results.

12.3 Third-Party Data: We are not responsible for the accuracy, completeness, or legality of data provided by third-party services like Apollo.io.

12.4 Limitation: TO THE MAXIMUM EXTENT PERMITTED BY LAW, AUTOMATED BDR SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING FROM YOUR USE OF THE SERVICE. OUR TOTAL AGGREGATE LIABILITY SHALL NOT EXCEED THE AMOUNT YOU PAID US IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM.

13. Indemnification

You agree to indemnify, defend, and hold harmless Automated BDR, its officers, directors, employees, and agents from any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable attorney's fees) arising from: (a) your use of the Service; (b) your violation of these Terms; (c) your violation of any applicable law or regulation, including anti-spam and data protection laws; (d) any content you send through the Service; or (e) infringement of any third-party rights.

14. Termination

14.1 By You: You may terminate your account at any time by cancelling your subscription and contacting support. Termination takes effect at the end of the current billing period.

14.2 By Us: We may suspend or terminate your account immediately, without prior notice, for:

• Violation of these Terms or the Acceptable Use Policy
• Fraudulent, abusive, or illegal activity
• Non-payment of fees after reasonable notice
• Actions that harm the Service, its infrastructure, or other users

14.3 Effect of Termination: Upon termination, your right to use the Service immediately ceases. We will retain your data for 90 days, after which it will be permanently deleted. Sections 7-9, 12-13, and 16 survive termination.

15. Changes to Terms

We may modify these Terms at any time. Material changes will be communicated via email or prominent notice within the Service at least 30 days before taking effect. Your continued use of the Service after the effective date constitutes acceptance of the revised Terms. If you do not agree to the changes, you must stop using the Service and cancel your account.

16. Governing Law & Disputes

16.1 Governing Law: These Terms are governed by the laws of the State of Delaware, United States, without regard to conflict of law principles.

16.2 Arbitration: Any disputes arising under these Terms shall be resolved through binding arbitration in Delaware, under the rules of the American Arbitration Association. Either party may seek injunctive relief in court for matters requiring immediate protection.

16.3 Class Action Waiver: You agree to resolve disputes on an individual basis only. You waive any right to participate in a class action, collective action, or representative proceeding.

17. Contact Information

If you have questions about these Terms & Conditions, please contact us: